Scotland’s Crieff Hydro Family of Business-Rich Hotels Delivers Exceptional Guest Experiences Through Maestro All-In-One Cloud PMS

Unnamed Crieff Hydro Hotel - Source Maestro PMS
Scotland’s Crieff Hydro Family of Business-Rich Hotels Delivers Exceptional Guest Experiences Through Maestro All-In-One Cloud PMS

With seven properties centralized on a single database in a private cloud, Crieff Hydro produces unified guest booking journeys and unique guest itineraries, leveraging Maestro’s custom integrations and exceptional support; Visit Maestro at the Independent Hotel Show on October 4-5 in London at stand 1510

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At Crieff Hydro Family of Hotels in Scotland, activities are at the heart of every guest’s experience. The portfolio spans seven properties across three regions and offers accommodation from 22 to 215 rooms. At the 900-acre Crieff Hydro alone, guests can choose from over 60 activities with a distillery, two outdoor experiences (Glen’s Adventure Park and Loch Earn Watersports), riding school, spa and daycare on the spot. To manage activities and create itineraries for unique guests in the independent multi-property portfolio, the hotel company turned to Maestro PMS. Today Ballachulish Hotel, Crieff Hydro, Isles of Glencoe Hotel, Kingshouse Hotel, Murray Park Hotel, Peebles Hydro and The Park leverage reception, sales and catering, motor online booking, spa and activities, membership and Maestro guest. engagement management software modules (customer pre-registration and retention) and global leisure travelers have never been happier.

Nicholas Oldham“When we started looking for a property management system, our leadership team did an in-depth analysis of four of the industry’s leading vendors,” said Nic Oldham, customer and business relationship manager for Crieff Hydro Family of Hotels. . “Maestro emerged as the preferred option across the board. Its web browser-based platform is easily accessible from anywhere and data is exchanged quickly and securely between all our properties and the call center, all centralized in our own private cloud. With Maestro PMS, the pre-arrival experience is just as engaging as the onsite experience with guest itinerary functionality for activity booking. And their API to third-party CRM providers makes booking fast and efficient. Add to that Maestro’s exceptional service culture and customer support and we’re thrilled to be a Maestro user.

Maestro will be present at the Independent Hotel Show at the Olympia in London on October 4th and 5th, at stand 1510 of the Olympia National Hall. The company will showcase all the tools that make it the preferred web browser-based cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals and multi-property groups.

Maestro is the only hotel property management system software company that offers a complete all-in-one web browser or Windows solution with the ability to host its Maestro Cloud platform on-premises, in a private cloud or hosted in the cloud. All environments support the latest mobile, contactless and web-responsive technologies to enhance the digital experience for customers and staff; with the added benefit of an extensive collection of open APIs to support over 800 third-party integrations.

“We are thrilled that the Crieff Hydro family of hotels has had such success in managing their customers’ travel and streamlining hotel operations with Maestro PMS,” said Warren Dehan, President of Maestro. “We enjoy working closely with customers like Crieff Hydro who demand more from their technology and help us drive our innovation and services. Our team is looking forward to attending the conference in London, meeting all of our local customers in attendance and demonstrating how we are helping hoteliers – especially those who lack the time or staff to manage operations in this new landscape – add more mobility for remote customers, staff, mobile users and guest self-service environments with Maestro.

About Maestro

Maestro is the preferred browser-based cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals and multi-property groups. Maestro’s PCI-certified and EMV-compliant enterprise system offers a full web browser (or Windows) version with over 20 built-in modules on a single database, including mobile and contactless apps to support a journey digitized client as well as staff operations. Maestro’s sophisticated solutions enable operators to increase profitability, drive direct bookings, centralize operations and engage customers with a personalized experience from booking to departure and everything in between. For over 40 years, Maestro’s Diamond Plus service has provided unparalleled North American service 24 hours a day, 7 days a week.

support and training services to maintain the productivity and competitiveness of hotel groups. Click here for more information about Maestro. Click here for your free PMS buying guide.

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