A recent report shows that 55% of US airline passengers have lost their luggage, but which airlines and airports lose the most luggage?
This means that more than half of us had this uneasy feeling in front of the baggage claim carousel. Everyone else on your flight grabs their bags and gets out, and you’re on your own.
Price4Limo combed through the Department of Transportation’s Air Consumer Report to find that Chicago’s O’Hare International Airport lost the most luggage. Here are the top 10 airports in the United States for lost baggage:
- Chicago O’Hare International Airport
- Harry Reid International Airport – Las Vegas
- San Diego International Airport
- Austin-Bergstrom International Airport – Austin, TX
- Hartsfield–Jackson Atlanta International Airport
- Charlotte Douglas International Airport – Charlotte, North Carolina
- Los Angeles International Airport
- Washington Dulles International Airport – Washington, D.C.
- Philadelphia International Airport
- Tampa International Airport
Carriers handled nearly 393 million bags in 2021, according to the Bureau of Transportation Statistics. They lost over 2 million pieces of luggage, or 0.51% of all checked bags. Pre-COVID-19 figures were higher with a loss of 0.59%.
The lost percentage increases during busy vacation trips. Travelers checked in more than 40 million pieces of baggage in December 2021. Carriers lost 264,000, or 0.66% of all baggage.
Airlines have dramatically different loss rates within each airport. Republic Airlines lost the most luggage it handled. American Airlines loses the most baggage of any carrier.
American Airlines handles more baggage, keeping its rate of 850 lost bags per 100,000 lower than Republic Airlines’ 930 lost bags per 100,000 checked.
This means that American Airlines loses 0.85% of baggage and Republic loses 0.93% of baggage. One to two unlucky passengers on every domestic flight will not have their bag when they arrive at their destination.
Carriers are losing more wheelchairs and scooters. Airlines checked over 532,000 in 2021 and lost 7,239 or 1.65%. When purchasing a trip for Thanksgiving, this rate increased to 1.73% of lost wheelchairs and scooters.
Price4Limo surveyed passengers who lost their luggage and found that 34% had their luggage recovered. On average, luggage is missing for 6 days.
Up to 88% of passengers said airlines compensated for lost baggage. On average, a passenger received $514.40. Of these 66%, they said they had received full compensation and 24% said they had been partially compensated.
Sadly, 14% said the loss had an “extremely negative” impact on their trip. Up to 72% said an “irreplaceable item” was lost with the bag.
Although your bag may arrive with you at your destination, it may not be in one piece.
Many airlines have doubled or worsened their incidences of damaged baggage over the past 12 months.
Seven times as many Allegiant passengers reported damaged baggage in the past 12 months than in the previous year.
Every airline in the study has seen an increase in damaged baggage claims over the past year. SkyWest recorded the lowest increase in damaged baggage with only 61% more complaints.
Price4Limo suggests higher travel demand coupled with staff shortages and labor strikes are to blame.
Sixty percent of passengers surveyed for the study said an airline had damaged their baggage in the past.
Nervous to check out?
You’re not alone if you’re worried about your bag checking. Of those surveyed, 78% said they were nervous about checking their bags. Up to 85% of frequent travelers said they were worried.
Consider following the advice of 66% of respondents who pack relief items with valuables in their carry-on. Surprisingly, only 24% pack underwear.
#airports #airlines #lose #baggage